MADE UPON ORDER
Each Lennart’s Garage piece is made exclusively upon order. Because of this made-to-order nature, returns are not accepted unless the piece arrives damaged or an incorrect item has been delivered.

DAMAGED OR INCORRECT ITEMS
If your piece arrives damaged, this must be reported within 3 days of receipt.

Please contact info@lennartsgarage.com and include clear photographs of:

- the damage
- the packaging
- the custom-made wooden shipping case

Please retain all original packaging and the custom-made wooden shipping case until the issue has been resolved.

RETURN SHIPPING
If a return is agreed upon, Lennart’s Garage is not responsible for the returned item until it has safely arrived back at the workshop.
 

Returned items must therefore be shipped using a tracked and insured service. Return shipping arrangements and costs will be discussed depending on the situation.

REFUNDS
Any approved refund will be reviewed and processed once the matter has been assessed and, where applicable, once the returned item has safely arrived back at the workshop.

Where items are purchased as gifts, any approved refund can only be issued to the original payer.

ORDER CANCELLATION
Orders may be cancelled only if production has not yet started.

For the purpose of this policy, production is considered to have started once Lennart’s Garage has confirmed the order by email and has begun any order-specific preparation. This may include preparing the design, selecting or preparing materials, scheduling the work, creating templates, starting woodwork, finishing, or any other work specifically related to the order.

Because each piece is made exclusively upon order, cancellation is no longer possible once production has started, unless agreed otherwise in writing by Lennart’s Garage.
 

If you wish to cancel an order, please contact info@lennartsgarage.com as soon as possible after placing the order. Lennart’s Garage will confirm whether production has already started and whether cancellation is still possible.

QUESTIONS
If you have any questions about returns, refunds, or cancellations, please contact:

info@lennartsgarage.com