RETURNS & REFUNDS
1. GENERAL
Every Lennart’s Garage piece is carefully produced, finished, inspected, and packed by hand.
Nothing in this policy limits any mandatory consumer right available under applicable law.
2. STANDARD CATALOGUE PIECES
Where a consumer has a statutory right of withdrawal, an order for a standard catalogue piece may be withdrawn within 14 days after the piece has been delivered.
A standard catalogue piece does not automatically become exempt from withdrawal merely because production begins after the order is placed.
To exercise an applicable right of withdrawal, you must provide a clear statement before the withdrawal period expires. You may use any online withdrawal function made available on the website or email:
Please include your name, order number, the piece concerned, and a clear statement that you wish to withdraw from the purchase.
The piece must then be returned within 14 days after your withdrawal notice.
3. RETURN CONDITION AND COSTS
Returned pieces must be handled carefully and returned in their original custom-made wooden shipping case, with all certificates, accessories, and accompanying materials.
You may inspect a piece as you reasonably would in a physical shop. You may be responsible for any diminished value caused by handling beyond what is necessary to establish its nature, characteristics, and condition.
Unless the return results from damage, a defect, or an incorrect delivery for which Lennart’s Garage is responsible, you are responsible for the direct cost of insured and tracked return shipping.
Because the pieces and their shipping cases are substantial, international return costs may be significant. You may request a destination-specific estimate before ordering.
Please contact me before arranging a return so that suitable insured transport can be discussed. Responsibility for the piece remains with you until it has been safely received by Lennart’s Garage.
4. PERSONALISED AND CUSTOM-MADE ORDERS
The statutory withdrawal right generally does not apply to goods made to a customer’s individual specifications or clearly personalised for that customer.
Where an order is genuinely customised or personalised, this will be made clear before the order is placed.
A personalised or custom-made order cannot normally be cancelled after production has begun, except where otherwise required by law or expressly agreed in writing.
5. CANCELLATIONS BEFORE DELIVERY
If you wish to cancel an order before delivery, contact info@lennartsgarage.com immediately.
Where no statutory withdrawal right applies, cancellation may be accepted only if production has not begun or at the discretion of Lennart’s Garage.
For genuinely customised or personalised work, production may include order-specific design work, material preparation, templates, woodworking, finishing, scheduling, or other irreversible preparation.
6. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES
Please inspect the piece and its shipping case promptly after delivery.
If the piece arrives damaged, defective, or different from what was ordered, contact info@lennartsgarage.com as soon as possible.
Reporting visible transport damage within three days is strongly requested because it assists with the courier and insurance claim, but failure to report within three days does not remove any mandatory legal right.
Please retain:
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The piece.
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The custom-made shipping case.
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All packaging materials.
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The shipping label.
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Clear photographs of the case, packaging, and affected area.
Depending on the circumstances and your legal rights, an appropriate solution may include repair, replacement, a price reduction, or a refund.
Do not return a damaged or incorrect piece without first receiving instructions.
7. TWO-YEAR WORKMANSHIP WARRANTY
In addition to any mandatory statutory rights, Lennart’s Garage provides a two-year workmanship warranty from the delivery date.
This warranty covers defects attributable to the construction, materials, finish, or workmanship of the piece under normal indoor display conditions.
It does not cover:
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Natural variations in colour, shape, texture, patina, or weathering.
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Normal ageing or wear.
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Incorrect installation or unsuitable wall fixings.
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Accidental damage, impact, or misuse.
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Exposure to moisture, excessive heat, prolonged direct sunlight, unsuitable cleaning products, or outdoor conditions.
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Alterations or repairs performed by another party.
This additional warranty does not replace or reduce any mandatory legal guarantee or conformity right. Under Dutch consumer law, statutory protection may continue for as long as the consumer may reasonably expect the product to remain suitable for normal use.
8. REFUNDS
Where a statutory withdrawal right is validly exercised, the applicable refund will be made no later than 14 days after receiving the withdrawal notice.
Lennart’s Garage may withhold the refund until the returned piece has been received or until satisfactory evidence of return has been provided.
Refunds are made using the original payment method unless another method is expressly agreed.
Where an order was purchased as a gift, any refund will normally be issued to the original payer.
9. CONTACT
For cancellations, withdrawal notices, returns, damage reports, warranty requests, or questions, contact:
Lennart’s Garage
Email: info@lennartsgarage.com
Telephone: +31 (0)321 239004