SHIPPING & DELIVERY

1. MADE UPON ORDER
 

Every Lennart’s Garage piece is made upon order and personally produced in my workshop in the Netherlands.

The approximate timeframe from order to delivery is:
 

• Standard-size pieces: approximately 4 to 6 weeks.

• XXL pieces: approximately 6 to 8 weeks.

• Bespoke or extensively customised work: as confirmed individually.
   

These are good-faith estimates rather than guaranteed delivery dates. If an unexpected production or delivery delay occurs, I will provide an update.

 

2. WORLDWIDE DELIVERY INCLUDED
 

Worldwide delivery is included in the displayed price.
 

The displayed price also includes all applicable duties, taxes, tariffs, customs-clearance charges, and standard delivery costs. No additional delivery or import charges will be due upon arrival.

 

3. PACKAGING
 

Each piece is carefully packed in a custom-made wooden shipping case designed to protect it during international transport.

The case and internal packaging should be retained until the piece has been inspected and confirmed to have arrived safely.

 

4. INSURED AND TRACKED DELIVERY
 

Shipments are sent fully insured and tracked through UPS or another suitable professional courier.
 

Tracking information will be provided by email when the shipment has been prepared for dispatch.
 

A signature or other confirmation of delivery may be required.

 

5. DELIVERY INFORMATION
 

You are responsible for providing a complete and accurate delivery address, telephone number, and any information reasonably required by the courier or customs authorities.
 

Please review your delivery information carefully before completing checkout and contact info@lennartsgarage.com immediately if a correction is required.
 

Lennart’s Garage is not responsible for delays caused by an incorrect or incomplete address, failure to respond to the courier, or refusal to provide information required for delivery or customs clearance.
 

Reasonable additional costs resulting from an incorrect address, repeated failed delivery attempts, an uncollected shipment, or an unjustified refusal of delivery may be charged to the customer where permitted by law.

 

6. CUSTOMS CLEARANCE
 

For international shipments, the courier or customs authority may contact you to confirm identity, delivery information, or other details required for clearance.
 

Although the applicable import charges are handled in advance, your reasonable cooperation may still be required to complete the clearance process.

 

7. DELIVERY RESPONSIBILITY AND RISK
 

Lennart’s Garage remains responsible for the shipment until the piece has been physically delivered to you or to another person designated by you, excluding a courier independently selected by you.
 

Risk passes to you when the piece is physically received.
 

For workshop collection, risk passes when the piece is collected by you or your designated representative.

 

8. DELIVERY DELAYS OR LOSS
 

Please contact info@lennartsgarage.com if tracking does not update, delivery is substantially delayed, or a shipment appears to have been lost.
 

I will contact the courier and begin the appropriate investigation or insurance procedure.
 

Events outside reasonable control—including customs inspections, extreme weather, transport disruption, strikes, or government action—may affect delivery time. This does not remove any mandatory consumer right.

 

9. DAMAGE DURING DELIVERY
 

Please inspect the wooden shipping case and piece promptly after delivery.
 

If visible damage is present, contact info@lennartsgarage.com as soon as possible. Reporting damage within three days is strongly requested to support the courier and insurance process, but this period does not limit any mandatory legal right.
 

Please retain the case and all packaging and provide clear photographs of:
 

• The outside of the shipping case.

• The shipping label.

• The internal packaging.

• The affected part of the piece.
   

Do not discard packaging or arrange a return before receiving instructions.

 

10. WORKSHOP COLLECTION
 

Collection from the workshop in Hengelo, the Netherlands, may be arranged by appointment.
 

Identification or written authorisation may be requested before releasing an order to another person.

 

11. CONTACT
 

For delivery questions or assistance, contact:

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Email: info@lennartsgarage.com
Telephone: +31 (0)321 239004